Solution21 announces improvements to its onshore customer support department, promising superior customer service experience to its growing client network of dentists, surgeons and other medical professionals.
In today’s environment of inter-connectivity and online support, companies need to be more active about customer support. These initiatives, designed to enhance customer service and support, include additional highly-trained US-based web specialists, introduction of easy to remember support email and support direct hotline to provide premium website assistance to the clients.
Solution21’s new support initiative are designed to address website issues with faster turnaround times, improve overall quality of service, and maintain consistent communication. Other enhancements include additional web-based training for all support staff, and a new set of standards for service delivery processes.
Solution21’s enhanced support benefits to your practice:
✔ New direct support hotline to call 949-336-1889
✔ An entire team at your service
✔ Easy to remember email address: firstname.lastname@example.org
✔ Separate priority queue for VIP requests: email@example.com
✔ Direct access to a pool of expert web specialists
By effectively leveraging results from improved customer service, we can respond to your requests and address technical issues in ways that can increase efficiency, satisfaction and loyalty. At Solution21, we believe that great support can only come with great understanding of your practice technical needs.