Support

Please click on each topic to see details.

Start by clicking the Login button at the top right corner of this page or by clicking the following URL: http://www.solution21.com/home/login.htm. Enter your username and password (different from your e-mail log-in) on the left hand side under Website Login, and click Submit. If you don’t know your log-in information, let us know and we can e-mail it to the address on file. Click on Edit your Websites, and then select Start using the new editor now!

On the left hand side, you’ll see a list of pages. These are the actual pages of your website. The names are self-explanatory and correspond to the content of each page. The only exception is that index.htm may be your home page.

You can edit all of the pages that are underlined and in blue. Click once on any web page you would like to edit and then click the orange Edit Page button on the upper left. This will open the web page in an editable mode. You can make changes to the content much like you would in any word processor.

If you’re happy with the changes you made, click the orange Save button at the top and the change will be applied immediately to your website. If you aren’t happy with the changes you’ve made, click Cancel instead of save, or click Undo Changes after you save, and this will revert your page to the way it was when you first opened it. Repeat this process for any other page you may want to edit, and click Log-Out at the very bottom right when you are done with all changes.

While on a page you can also edit its meta tags by clicking on the 'Edit Meta Tags' button.

Please email us if you would like to make changes to links, add pages or change images. You are always welcome to call us for a short walk-through of the program.

Below is the information necessary to setup your Outlook or Outlook express to receive and send emails using your new email accounts with Solution21, Inc.

Username: Your Complete Email Address
Password: Your Password

Incoming Mail Server: mail.<your website> e.g. mail.solution21.com
Outgoing Mail Server: Must be provided by your Internet Service Provider (ISP)
(click here to see the list of major ISP's in US)

Please note that due to the large number of possible configurations and versions of these two software (Outlook and Outlook Express) and the fact that they are third party software, we cannot offer support for this setup process. Kindly contact your IT person for additional information. Snapshots for the complete configuration of Outlook, Outlook Express and the iPhone can be found here:

• Outlook 2007
• Outlook 2010
• Outlook Express
• iPhone

Solution21, Inc. provides a free web-based email retrieval system that allows you to check your email from anywhere.

To check your email, log into your account by visiting: http://www.solution21.com/home/login.htm. Enter your full email address as the username and your password. Click on Webmail.

In order to change your email password, go to the following link: http://www.solution21.com/home/login.htm and enter your full email address and password in the "Email Login" section. Then click on 'Preferences', type the new password twice and click on 'OK'.

What is a mail quota?

A mail quota is the amount of space reserved on the server to house your email messages. The Solution21 mail quota is 150 Megabytes; this is roughly equivalent to 10,000 single-page email messages.

Reasons that your email account may exceed the quota include:

Email attachments: Large email attachments may lead to a mailbox size exceeding the quota. Generally speaking, email messages without attachments are less than 10 Kilobytes; however, an attached image, program file, or multimedia file can sometimes be larger than 5 Megabytes!

Copies of messages are left on the server: If you have configured your email program to leave a copy of your email messages on the server, your mailbox will quickly reach the quota. Click here for instructions on how to check your email settings to be sure you do not have this option selected.

Spam Folder: Messages in your Spam folder count towards your quota. If you receive a lot of spam, you may need to manually remove messages from the Spam folder or adjust your spam filter.

What happens when my mailbox is over quota?

You will receive an email, warning you that your mailbox is getting full. If your mailbox exceeds the quota, there is no room for additional mail and all new messages will bounce back to the sender.

While the best strategy to avoid getting close to the quota is to be vigilant about managing your mail on a daily basis, if you get an "Over Quota" warning and are using Outlook, we have some suggestions for relatively quick relief. Otherwise, login to your webmail and delete the messages manually.

How do I keep my mailbox below quota?

*Please Purge your Trash regularly! Learn more.

If you use Webmail:

Keep a close watch on the size of messages, particularly those with attachments. To determine the size of your messages: Click the Options link at the top of the screen and then choose Index Order. Select Size from the drop down menu and click the Add button. Return to your Inbox to see the size of each message. Click here to log into webmail.

If you use an email program, such as Outlook Express or Netscape Messenger:

Download all email from the Solution21 server to your PC.

If you use IMAP, watch the size of the messages you receive. Consult your email program Help feature if you are not able to see the size of your messages. Remove messages with large attachments by saving them to your computer's hard drive or by deleting them.
Do not leave a copy of the messages on the server. This option is available on most email programs.

Note: If you need to leave copies of email messages on the server, check your email program for an option to remove messages after X amount of days or to remove messages from the server when you delete them from your computer. If you receive a message with a large attachment that you would like to keep, you may want to use webmail to remove it from the server after it has been downloaded to your computer.

See more suggestions.

In order to adjust your spam filter go to the following link :

http://www.solution21.com/home/login.htm and enter your full email address and password in the "Email Login" section. (refer to How to check your email online). Click on Permissions and make sure 'spam filter management' is set to 'Yes'.

Then click on 'Spam Filter' button

1. If you wish to adjust the spam filter's sensitivity, type the desired value in the "The score that a message must receive to qualify as spam" box.

SpamAssassin performs a number of different tests on the contents and subject line of each message. As a result, each message scores a number of points. The higher the number, the more likely a message is spam. For example, a message containing the text string "BUY MEDICATION AT LOW PRICE!!!" in the subject line and message body scores 8.3 points. By default, the filter sensitivity is set so that all messages that score 7 or more points are classified as spam.

If your users receive lots of spam messages with the current setting and you want to make the filter more sensitive, try setting a lesser value in the The score that a message must receive to qualify as spam box; for example, 6.

When your users are missing e-mails because your spam filter thinks they are junk, try reducing the filter sensitivity by setting a higher value in the "The score that a message must receive to qualify as spam" box.

2. Specify how to mark messages recognized as spam.

To add a desired combination of symbols or words to a message subject to identify it as spam, type it into the "Add the following text to the beginning of subject of each message recognized as spam" box. If you do not want the spam filter to modify the message subject, leave this box blank. If you want to include the number of points that the messages score in the subject line, type _SCORE_ in this box.

3. If you do not want to receive e-mail from specific domains or individual senders, click the Black List tab and then add the respective entries to the spam filter's black list:

To add entries to the black list, click Add Addresses. If you have a list of entries stored in a file, click Browse to specify it, and then click OK. Otherwise, select the From List option, and type the e-mail addresses into the E-mail addresses box. Place each address in one row, or separate addresses with a comma or a white space. You can use an asterisk (*) as a substitute for a number of letters and a question mark (?) as a substitute for a single letter.

For example: address@spammers.net, user?@spammers.net, *@spammers.net. Specifying *@spammers.net will block the entire mail domain spammers.net. To save the entries you added, click OK, then confirm adding, and click OK again.
To remove entries from the black list, under the Black List tab, select the entries and click Remove Selected. Confirm removal and click OK.

4. If you want to be sure that you will not miss e-mail from specific senders, click the White List tab, and then add e-mail addresses or entire domains to the spam filter's white list:

To add entries to the white list, click Add Addresses. If you have a list of entries stored in a file, click Browse to specify it, and then click OK. Otherwise, select the From List option, and type the e-mail addresses into the E-mail addresses box. Place each address in one row, or separate addresses with a comma, a colon, or a white space. You can use an asterisk (*) as a substitute for a number of letters, and question mark (?) as a substitute for a single letter.

For example: address@mycompany.com, user?@mycompany.com, *@mycompany.com. Specifying *@mycompany.com will add to the white list all e-mail addresses that are under the mycompany.com mail domain. To save the entries you added, click OK, then confirm adding, and click OK again.
To remove entries from the white list, under the White List tab, select the entries and click Remove Selected. Confirm removal and click OK.

Once finished with setting up the spam filter, click OK. If the spam filter is still off, you will see the 'Switch On' button, so click the Switch On icon, and then OK.

Now all the incoming mail will be filtered on the server side. Please note that, by default, the spam filter does not delete spam mail, it only adds the "X-Spam-Flag: YES" and "X-Spam-Status: Yes" headers to the message, and "*****SPAM*****" text string to the beginning of Subject line of each message recognized as spam.

If you are having problem sending out email from a mail client such as Outlook, Outlook Express or Thunderbird when attempting to check email at home or at the office, it is possible that your ISP is blocking the outbound SMTP port (Port 25).

Many ISP's are blocking what is called "Port 25" which is the port used to send e-mail. All e-mail sent via the Internet is routed through Port 25, the channel used for communication between an e-mail client and an e-mail server.

The ISP's are doing this to cut down on the amount of spam that is sent from their networks. Although Port 25 blocking has become an industry standard, some ISP's still keep it open or filter it over time. The ISP's that block Port 25 require their SMTP server to be used instead of the remote SMTP server.

While we highly recommend using your ISP for your outgoing server, you have the ability to get around this block temporarily by specifying a secondary port in your e-mail client. For example, you can set Outlook/Outlook Express to use Port 587 for SMTP. It will then use Port 587 to send your e-mail messages to the server.

In Webmail, under Options, select Personal Information and then change "Your current timezone" to your timezone.